1. Overview

Thank you for choosing Genuine Keys. We are dedicated to providing seamless delivery of our digital products and services. Please read through our delivery information to understand the processes and guidelines which ensure the smooth provision of our offerings.

2. Digital Product Delivery

• Instant Delivery: Our digital products, such as software keys, are delivered instantly after the confirmation of your payment. The product key will be sent to your registered email address.
• Email Confirmation: Once the transaction is successful, you will receive an email containing the purchased digital product(s) or details on how to access them.
• Account Dashboard: Your purchased product details will also be available in your account on our website (if applicable).

3. Physical Product Delivery

If we offer physical products:

• Shipping Regions: We provide shipping to various regions. The availability of our products and delivery timeframes may vary depending on your location.
• Processing Time: Orders are processed within 7 to 19 working days.
• Delivery Time: The standard delivery time after the processing period is 7 to 19 working days, depending on your location and chosen delivery method.
• Shipping Costs: Shipping costs are calculated based on the weight of the product and the destination. The total shipping cost will be displayed during the checkout process.
• Tracking Information: Once your order is shipped, we will provide you with a tracking number through email, enabling you to monitor the delivery status of your order.

4. Failed Delivery

• Digital Products: If you do not receive the product key within the stipulated time frame, please check your spam/junk folder. If it is still not there, contact our support team at [email protected].
• Physical Products: If you encounter issues with your physical product delivery, such as delays or lost items, please contact us immediately via email or phone.

5. Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

6. Support and Assistance

If you experience any issues or have questions regarding the delivery of your order, do not hesitate to contact us:

• Email: [email protected]
• Phone: +84 949 980 848

We appreciate your business and strive to provide you with a hassle-free delivery experience.