1. Ordering Policy

A. Placing an Order

• Shopping Cart: Add the desired product(s) to your shopping cart and proceed to checkout.
• Account: You may need to create an account or shop as a guest.
• Payment: Choose your preferred payment method and confirm the purchase.

B. Order Confirmation
Upon successful completion of your order, you will receive an order confirmation via email. For digital products, this email will contain your product key and/or download instructions.

C. Cancellation
We offer a 1 – 30 days window for order cancellation from the time the order is placed. Contact our support team promptly for cancellation requests.

2. Return and Refund Policy

A. Digital Products

• Non-Refundable: Generally, digital products (such as software keys) are non-refundable once delivered.
• Issues: If you encounter any issues with your digital product, please contact our support team for assistance.

B. Physical Products

• Return Window: Items must be returned within [time frame] days of receiving your order.
• Condition: Items must be in their original condition, unused, and in original packaging.
• Process: Contact our support team to initiate the return process.

C. Refunds

• Eligibility: Refunds are processed upon successful receipt and inspection of the returned items.
• Time Frame: Refunds will be processed within [time frame] of receiving the items.
• Refund Method: Refunds will be issued to the original payment method.

D. Exchanges

• Eligibility: Items can be exchanged if they are defective or damaged upon arrival.
• Process: To initiate an exchange, contact our support team within 1 – 30 days of receipt.

3. Support and Assistance

For any concerns, questions, or assistance related to your orders, returns, and refunds, kindly reach out to our support team at the contact details provided:

Email: [email protected]
Phone: +84 949 980 848

4. Disclaimer

This policy may be subject to change and it is the customer’s responsibility to check for updates regularly. Special circumstances (like promotional events) may have their specific policies, and customers should refer to the respective information provided during those events.