1. Introduction

At Genuine Keys, we prioritize providing outstanding customer service. Your satisfaction is integral to our business, and this policy outlines our approach and commitment to ensuring a positive customer experience.

2. Communication

A. Contact Channels

• Email: [email protected]
• Phone: +84 949 980 848

B. Availability
Our customer service team is available from [Insert Days] and from [Insert Hours].

C. Response Time
We aim to respond to email inquiries within [Insert Time Frame].

3. Support Scope

A. Assistance
Our team is ready to assist with inquiries regarding our products, ordering process, delivery, returns, and technical support.

B. Escalation
Should your issue require further investigation or specialized support, it may be escalated to the relevant department.

4. Complaint Resolution

A. Reporting
Customers are encouraged to report any issues or dissatisfaction with our products or services.

B. Resolution Time
We aim to resolve all complaints within [Insert Time Frame], ensuring we take the necessary actions to rectify the issue.

5. Returns and Refunds

Please refer to our Order and Return Policy for detailed information regarding the process and conditions for returns and refunds.

6. Feedback

A. Encouragement
We encourage feedback on our products and services to continually enhance our offerings and customer service experience.

B. Utilization
Your feedback will be utilized constructively to improve our products, services, and customer interaction.

7. Data Privacy

Any information shared with our customer service team will be treated with utmost confidentiality and in accordance with our Privacy Policy.

8. Modification of Policy

Genuine Keys reserves the right to alter this Customer Service Policy at any time. Changes will be updated on our website and become effective immediately.

9. Contact

Should you have any inquiries, complaints, or feedback, please do not hesitate to get in touch through the provided contact channels.